Service & Compliance
Security & Support
Find help with account policies, privacy, security, and technical support.
What ATMs can I use to make cash withdrawals?
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You can make surcharge-free withdrawals at over 70,000 Allpoint® and MoneyPass® locations nationwide. Plus, you can use your debit card to withdraw cash at any ATM that accepts MasterCard Debit and Pulse.
How do I initiate a Stop Payment on a check?
Log in to online banking -> Select the account -> Go to Account Services -> Click on Stop Payment -> Select Single Check, Range of Checks or ACH -> Input required data -> Click Submit.
What happens when my CD matures?
We'll notify you 30 days before your CD matures. Once it matures, you'll have a 9-day grace period to make deposits or withdrawals, or change the term if you'd like. If no action is taken during that time, your CD will automatically renew with the same term
How do I provide instructions to renew or close my CD account?
You can either call us at (866) 259-2974 or send us a secure message by logging into online banking
Will I pay a penalty if I close my CD before its maturity date?
Always.bank applies an early withdrawal penalty of 90 days of interest on amounts withdrawn before maturity for terms less than 12 months.Terms between 12 and 36 months: 120 days of interestTerms greater than 36 months: 180 days of interest
What happens if I am charged an ATM fee at an Allpoint or MoneyPass location?
If you are at an Allpoint® or MoneyPass® ATM and it indicates you are being charged a fee, accept the fee and proceed with your transaction. Then notify us by sending a message through our Secure Message Center or calling us at (866) 259-2974 with the Date, Time, Location, Last four digits of your debit card, and Fee amount.
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If you have any more questions, please contact us.
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