Always.bank is committed to ensuring that our website, online banking platform, and digital services are accessible to all users — including people with disabilities. Accessibility is not a feature we added; it is a standard we build to.
Our Conformance Status.
Always.bank aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — the internationally recognized standard for digital accessibility. These guidelines define how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological differences.
Conformance Level: WCAG 2.1 Level AA (Partial)
We are actively working toward full conformance and have engaged third-party accessibility specialists to audit our digital properties. Known issues are documented below with remediation timelines.
This Accessibility Statement was prepared in accordance with W3C WAI guidance and the requirements of the ADA Title III as clarified by the U.S. Department of Justice. Always.bank is committed to ongoing remediation and continuous improvement of digital accessibility.
Applicable standard:
Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — W3C Recommendation,
5 June 2018
Conformance status:
Partially conforms: the website partially meets WCAG 2.1 Level AA. Known limitations are disclosed in Section 4 of this statement.
If you experience difficulty accessing any part of our website or online banking platform — or if you need information in an alternative format — we are here to help. A real person will respond within one business day.
If you are unsatisfied with our response, you may contact the U.S. Department of Justice Civil Rights Division at ada.gov or call 1-800-514-0301 (voice) / 1-800-514-0383 (TTY).
Contact our accessibility team:
Available Monday through Friday,
9 AM to 5 PM CT
51 St. Joseph Street Mobile,
AL 36602
